My name is

Dillon Mercer

And I'm a Cloud

I specialize in designing, developing, and deploying custom solutions that optimize business operations and enhance user experiences. I deliver quality results that exceeds the needs of my clients. Let's Get To Work!

                Resume       Cover Letter

About Me

And What I Can Do For You!

I'm an IT professional based in Toronto with over 8 years of experience in healthcare technology, IT support, and web development. I’m passionate about solving problems, optimizing systems, and helping users succeed. With certifications in Azure, ServiceNow, and Cisco, I combine technical skill with a people-first mindset to deliver reliable, effective technology solutions.

Over the course of my career, I’ve supported mission-critical systems in hospital environments, ensuring both uptime and user satisfaction. My ability to translate complex issues into simple solutions has helped clinicians and administrative staff remain focused on patient care. Whether responding to high-volume service tickets or training teams on new technology rollouts like EPIC, I consistently bring patience, clarity, and reliability to every interaction, maintaining trust and performance under pressure.

Building a fully documented home lab has allowed me to take initiative, experiment with new platforms, and sharpen skills beyond the classroom. From flashing access points to configuring ACLs and remote access tunnels, each challenge has strengthened my ability to self-learn, document thoroughly, and share knowledge effectively. This initiative has not only enhanced my technical capabilities but also demonstrated my commitment to growth, making me a strong fit for organizations that value adaptability, autonomy, and technical curiosity.

I thrive in fast-paced environments and am experienced in troubleshooting IT-related issues, diagnosing and navigating complex workflows, and managing large-scale projects. As a self-learner, I am passionate about continuous learning and process improvement, consistently seeking out new challenges to push my skills to the next level.

If you are seeking an individual with a passion for continuous learning and process optimization, look no further. As a driven and results-oriented professional, I am confident in my ability to provide exceptional value to any organization in need of an IT professional.

Let's Get To Work!

My Services

Technical Support & Incident Resolution

I effectively communicate and empathize with users' issues to ensure swift and satisfactory resolution of IT related disruptions. My experience in troubleshooting various IT problems coupled with my strong customer service skills allows me to deliver solutions to users in an efficient manner.

Cloud & Network Management

Skilled in managing cloud platforms and network infrastructure, with expertise in KPIs, access control, and reporting. I bring strong organizational and time management skills to every project, ensuring reliable performance, clear visibility, and system optimization across both cloud and on-premise environments.

System Administration

I manage and maintain a personal enterprise-grade home lab system with a focus on uptime, security, and reliability. From configuring virtual machines to troubleshooting hardware and software issues, I ensure systems run efficiently while supporting users through proactive maintenance and responsive support.

ServiceNow Administration & Development

Certified in ServiceNow administration and development, I configure modules for incident, change, and service catalog management. I build Client Scripts, Business Rules, and UI Policies to streamline workflows, automate tasks, and enhance user experience across enterprise environments.

Azure Administration & Development

Microsoft-certified in Azure administration and development, I manage virtual machines, networks, and storage, and integrate services with Active Directory for secure access. I use PowerShell and Azure CLI to automate deployments and optimize performance across cloud infrastructure.

Technical Training & Support

I deliver clear, effective training and support for users of all technical levels. From onboarding healthcare staff to troubleshooting enterprise platforms, I empower users through hands-on guidance, technical documentation, and responsive support. My approach reduces downtime, improves adoption, and builds lasting confidence in complex systems and workflows.

Latest Projects

Patient Flow Efficiency Tracking

Improve healthcare efficiency with an ER app that automates vital sign tracking, critical value calculation, and patient wait time management.

Stock Ticker Statistic Lookup

Interact with YahooFinance API in a fun and easy way to quickly check a stock ticker's price, volume, and short ratio with this app.

IT Asset Manager Application

Optimize asset management with this app instead of manually tracking hardware, software licenses, and other IT resources.

IP Address Geolocation Application

Automate IP address tracking with ServiceNow's REST API for improved infrastructure management.

Incident Notification Automation

Automate incident notifications with ServiceNow's Flow Designer to improve communication and streamline incident management.

Web Design

Able to create beautiful and responsive websites using popular frameworks such as Angular and React for enterprise applicaitons and functionalities

Lets Get In Touch