Hello, It's Me

Dillon Mercer

And I'm a ServiceNow

I specialize in designing, developing, and deploying custom solutions that optimize business operations and enhance user experiences. I deliver quality results that exceeds the needs of my clients. Let's get to work!

                Resume       Cover Letter

About Me

And What I Can Do For You!

As a ServiceNow administrator, analyst, and developer based in Toronto, Ontario. I specialize in managing and configuring the platform for incident, change, problem, and service catalog management. My expertise in ServiceNow development, including building Client Scripts, Business Rules, UI Policies, UI Actions, and Script Includes for applications, sets me apart from others in the industry.

With a strong foundation in web design and development, I have developed proficiency in several programming languages, including JavaScript, HTML, and CSS, and have experience working with frameworks such as Angular, React, and Bootstrap. My exploration of Python and SQL has allowed me to broaden my technical knowledge and tackle a wider range of projects. As a detail-oriented individual, I am confident in my ability to bring any web development project to life and create visually stunning and user-friendly websites.

In addition to my technical skills, I have honed my organizational, time management, and customer service skills throughout my years of experience in the healthcare industry. Working in roles that required the ability to manage multiple tasks and stakeholders while maintaining high levels of accuracy and professionalism, I have developed a reputation for delivering high-quality results on time and within budget.

I thrive in fast-paced environments and am experienced in troubleshooting IT-related issues, diagnosing and navigating complex workflows, and managing large-scale projects. As a self-learner, I am passionate about continuous learning and process improvement, consistently seeking out new challenges to push my skills to the next level. I am confident that my unique skill set and positive attitude make me an ideal candidate for any organization looking for a talented and motivated ServiceNow Resource.

If you are seeking an individual with a passion for continuous learning and process optimization, look no further. As a driven and results-oriented professional, I am confident in my ability to provide exceptional value to any organization in need of a skilled ServiceNow Administrator. I would welcome the opportunity to discuss how I can help your organization achieve its goals and objectives.

My Services

ServiceNow Development

With experience in designing custom solutions for businesses across industries, I'm well-equipped to create ServiceNow applications and workflows that meet your unique needs and deliver results. From Service Catalogs to Incident Management, my expertise in ServiceNow development will drive your business forward.

ServiceNow Administration

Experienced Administrator with strong technical skills in KPIs, reporting, dashboards, data management, and user access control. Exceptional organizational and time management skills for achieving desired results. Available for administration assistance and optimization guidance.

IT System Analysis

I effectively communicate and empathize with users' issues to ensure swift and satisfactory resolution of IT related disruptions. My experience in troubleshooting various IT problems coupled with my strong customer service skills allows me to deliver solutions to users in an efficient manner.

Web Design and Development

I create visually stunning and highly functional websites using my expertise in Javascript, HTML, CSS, Bootstrap, Angular, React, and Photoshop. From modern interfaces to responsive designs, I have the skills to drive engagement and conversions on all devices.

Network Management

Experienced Administrator with strong technical skills in KPIs, reporting, dashboards, data management, and user access control. Exceptional organizational and time management skills for achieving desired results. Available for administration assistance and optimization guidance.

Azure Administration & Development

Experienced Administrator with strong technical skills in KPIs, reporting, dashboards, data management, and user access control. Exceptional organizational and time management skills for achieving desired results. Available for administration assistance and optimization guidance.

Latest Projects

Patient Flow Efficiency Tracking

Improve healthcare efficiency with an ER app that automates vital sign tracking, critical value calculation, and patient wait time management.

Stock Ticker Statistic Lookup

Interact with YahooFinance API in a fun and easy way to quickly check a stock ticker's price, volume, and short ratio with this app.

IT Asset Manager Application

Optimize asset management with this app instead of manually tracking hardware, software licenses, and other IT resources.

IP Address Geolocation Application

Automate IP address tracking with ServiceNow's REST API for improved infrastructure management.

Incident Notification Automation

Automate incident notifications with ServiceNow's Flow Designer to improve communication and streamline incident management.

Web Design

Able to create beautiful and responsive websites using popular frameworks such as Angular and React for enterprise applicaitons and functionalities

Lets Get In Touch